Nikon Australia

For information on a product you have already sent in for service, please call Nikon's Service Department in Sydney, on (02) 8748 5222. By providing your name, product serial number (always record the serial number before sending a product to service) or Repair Job number, the Customer Service staff can provide you information on the status of your repair.

You can approve repair estimates and provide payment information to the Customer Service Staff as required. Our office hours are 8:45am - 5:00pm, Monday to Friday.

If you need to return your product for service please provide the following information with your product. Print this page, fill in the requested information and then send the product to Service, along with the printed page.

Customer information required when sending goods for repair

Name:
Company (if applicable):
Return Delivery Address:
City:
State:
Postcode:
Contact Telephone:	Home: Work: Mobile:
E-mail :

Shipping & packing considerations

Packing: you are responsible to properly pack your equipment for shipping

We suggest 6-10cm of bubble wrap. Use of loose packing material (polystyrene beads) is discouraged as they tend to shift during shipment, and will leave your product unprotected at the top of your carton. If you must use it, try to use cardboard on all sides of the product to minimize shifting. In addition, it is advisable to enclose the product in a plastic bag, to prevent bits of packing material from entering your product, complicating the repair. You are advised not to ship the product to us using the original box only. This increases the temptation for theft during shipment. Place the original box within an additional carton to provide protection from the unscrupulous.

Shipment of your product to Nikon

Ship your product using a reputable INSURED carrier or registered post. Record your shipment tracking number. Nikon can not accept any responsibility for goods lost in transit to or from our Service department. If required you will need to arrange insurance for losses in transit.

Ship the product to:

Postal Address
Nikon Australia PTY LTD
Service Department
Locked Bag 2055
LIDCOMBE NSW 1825

Street Address
Nikon Australia PTY LTD
Unit F1, Lidcombe Business Park
3-29 Birnie Avenue
LIDCOMBE NSW 2141

Mark the box "Fragile - Glass" to assure proper handling by your shipper.

Product information

Model:
Product serial number:
Would you like an estimate:	Yes	No
Date of purchase:
Dealer/supplier:
Description of problem: __________________________________________________ Please describe the problem in full. If the description is not understandable (for example "the camera doesn't work"), the service technicians will have to spend more time to determine the fault. This of course adds to the total cost of your repair.
Platform: (for digital cameras and scanners only) I use this product on Macintosh® : Power PC [ ] G3 [ ] G4 [ ] Powerbook [ ] iMac [ ] iBook [ ] Macintosh® OS : OS7.5 [ ] OS8-8.5 [ ] OS9 [ ] OSX [ ] Windows® : Win 3.11 [ ] Win95 [ ] Win98 [ ] NT [ ] Win 2000 [ ] Windows ME [ ] XP [ ] This will save time if the problem appears to be software related.
Proof Of Warranty: Please provide a proof of warranty coverage. In most cases a copy of your purchase receipt is all that is required. Do NOT send the original receipt, a copy will suffice. Warranty coverage only extends to the first retail purchaser. Please note Digital products must be purchased within Australia to obtain warranty service.